Open Job Opportunities

Customer Care Specialist
 

About Us: unitē Mental Health & Wellness is a newly established behavioral health practice dedicated to providing comprehensive mental health services to individuals, families, and communities. We are committed to fostering a supportive and compassionate environment where patients can receive the care they need to thrive.

 

Position Overview: We are seeking a compassionate and empathetic Customer Care Specialist to join our growing team. As the first point of contact for our practice, you will play a crucial role in providing exceptional customer service and administrative support to our patients.

 

Responsibilities:

• Greet patients warmly and assist with check-in procedures

• Schedule appointments and manage appointment calendars

• Answer phone calls and respond to inquiries promptly and professionally

• Verify insurance information and process payments

• Maintain patient records accurately and confidentially

• Collaborate with healthcare providers and support staff to ensure seamless patient experiences

• Provide compassionate support and guidance to patients navigating the healthcare system

 

Requirements:

• High school diploma or equivalent; associate's degree preferred

• Previous experience in a healthcare or customer service setting preferred

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Proficiency in basic computer skills and medical office software

• Empathy and compassion for individuals seeking mental health services

• Ability to maintain confidentiality and handle sensitive information with discretion

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Benefits:

• Competitive hourly wage commensurate with experience

• Opportunities for professional development and growth

• Supportive and collaborative work environment dedicated to employee well-being and growth.

 

How to Apply:  Interested candidates are encouraged to submit their resume and a cover letter outlining their qualifications and interest in the position.  Submissions should be emailed to info@unitewellness.org.  We thank all applicants for their interest; however, only those selected for an interview will be contacted.